Refund/Exchange

Overview

At SecureShip, we strive to ensure complete customer satisfaction. If you are not fully satisfied with your purchase, we offer a 7-day return or exchange window from the date of delivery.

After 7 days from delivery, unfortunately, we will not be able to offer a return, refund, or exchange.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• The item must be unused, unwashed, and in original condition
• The product must be returned in its original packaging
• Proof of purchase (order ID / invoice) is mandatory

Please do not send the product directly to the manufacturer.

Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Gift cards
• Downloadable or digital products
• Health, hygiene, or personal care products
• Perishable goods
• Items marked as Final Sale / Clearance / Sale

Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos or videos of the issue.

• Only damaged or defective items are eligible for replacement
• Exchanges are subject to product availability
• We replace items only with the same product

Email us at info@secureship.in

Refunds

Once your returned item is received and inspected:

• You will be notified via email regarding approval or rejection
• Approved refunds will be processed to the original payment method
• Refunds are typically completed within 5–7 business days, depending on your bank or payment provider

Late or Missing Refunds

• Check your bank account
• Contact your credit card company
• Contact your bank for processing status

If the issue still persists, please reach out to us at info@secureship.in.

Sale Items

Sale or discounted products are not eligible for refunds. Only regular-priced items qualify for refunds.

Exchanges

Exchanges are applicable only for damaged or defective products.

To request an exchange, email us at info@secureship.in. Exchange requests are processed after quality inspection.

Return Shipping

To return your product, please ship it to:

AA Thread Company
Market Committee Road, Opp. Krishna Gaushala
Janakpuri, Karnal
Haryana – 132001, India

• Return shipping costs are borne by the customer
• Shipping charges are non-refundable
• For high-value items, we recommend using a trackable courier service
• We are not responsible for items lost during return transit

Gifts

If the item was marked as a gift, a store credit will be issued after return approval.

If not marked as a gift, the refund will be processed to the original purchaser.

Need Help?

For any questions related to returns, refunds, or exchanges, feel free to contact us at info@secureship.in.